FAQ

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Duplicate Anytime Pediatrics Portal Accounts
Our support team has to remove duplicate accounts for users. Please send us the user's full name, and the incorrect email address associated with the account that needs to be deleted to support@anytimepediatrics.com .  If there are duplic...
Unable to See or Hear During Visit
Please make sure you are using the latest version on Google Chrome, and you have allowed your device access to camera, microphone, and speaker. The Anytime Pediatrics portal relies and works off of the internet platform it is connected to. If there ...
Walk-in Visit Requested by Patients
When the "active" box is checked next to your office hours, your practice will allow walk-ins, or on-demand virtual visits. When the active box is disabled, then it will be set for appointments only. If you would like our support team to c...
Practice Users Receive Multiple Notifications
When the practice is open (via the office hours) and all of the Admins are toggled to off, then everyone will receive notifications. When the practice is open, and at least one admin is toggled on, then only the Admins that are toggled on will recei...
Patient Unable to Join Virtual Waiting Room
Open up your office hours and let them join the waiting room without an appointment. Set your office hours, and then enable the "active" button next to each day. This will turn the practice to on-demand, and will allow the patient to join ...
Patient Still in Waiting Room After a Successful Visit
To successfully complete a visit, there is a series of 5 steps. What most likely happened was the provider ended the visit on Step 4, but did not complete Step 5 which finalizes the visit. Ask the provider (only the provider can do this) to log in a...
Walk-in Visit Requested by Patient
When the "active" box is checked next to your office hours, your practice will allow walk-ins. When the active box is disabled, then it will be set for appointments only. If you would like our support team to change your settings to "...
Visit Freezing: Able to See & Hear the Patient
That is common if the user is in an area with an unstable connection. This can also occur on either end of the telemedicine visit. The platform relies and works off of the internet platform it is connected to, so if it is unstable the application ca...
Remove the Credit Card Feature for the Practice
Our support team can enable the practice to be set to external billing, so the practice will be responsible for collecting copays and fees.  To disable the Credit Card option for your practice, please contact our support team for assistance at...
Enabling the Credit Card Feature for Your Practice
To enable the Credit Card feature for your practice, please contact our customer support team at support@anytimepediatrics.com .
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