Job Aids

Articles

How to Schedule an Appointment
HOW TO SCHEDULE APPOINTMENTS    By scheduling an appointment for the patient directly on the platform, the patient will receive an email letting them know that a telemedicine appointment was scheduled for them with your practice. ...
On Call Clinician Resource Guide
On Call Clinician     A resource guide for clinicians who are available after hours for patients to request a visit. 1. Turn off Front Desk mode 2. Make sure your office hours are set correctly and the active box is...
How to View Clinical Notes and Images from Previous Visits
How to view clinical notes from previous visits 1.   From home screen click on “Patient” and scroll down to “Visits” as reflected in screenshot below. 2. You can search by patient, date, practice, clinicia...
Practice Telemedicine Hours
Practice Telemedicine Hours Practice telemedicine hours control when your practice is open for non-scheduled visits. When the practice is open and the active button is on, your patients that are connected to the practice (via Practice Cod...
Using a Credit Card with Anytime Pediatrics
Using a Credit Card with Anytime Pediatrics  If your practice has enabled the use of Credit Cards for payment of telemedicine visits, here are a few things that you should know. Credit Card Pre-authorization Charge There is...
Google Chrome Settings
Clear Google Chrome browsing data While you're surfing the web, your browser does many things behind the scenes to make sure the websites you're accessing load with the right settings. If you experience issues on a particular websit...
Anytime Pediatrics User Settings
How to Access Your Revenue
  Billing Revenue   Your practice’s Billing Administrator can follow these steps through the Anytime Pediatrics platform to locate and download your revenue.  Log into your Anytime Pediatrics account....
How to enable your camera and microphone for the Anytime Pediatrics App
How to enable your Camera and Microphone on the Anytime Pediatrics Application Are you unable to see or hear your patients during a telemedicine visit? Are they using the Anytime Pediatrics Application? If so, follow these steps to ensure ...
Billing Revenue
Billing Revenue  Your practice’s Billing Administrator can follow these steps through the Anytime Pediatrics platform to locate and download your revenue. Log into your Anytime Pediatrics account. Click the practice admin tab...
Front Desk Mode: Disabled
...
Front Desk Mode: Enabled
...
Basic Troubleshooting Guide
...
How to access your visit history (patient)
How to access your visit history Log in to your account on a Google Chrome web browser. Click on the My Visits tab                  If you w...
How to update your mobile device
...
Telemedicine instructions for Spanish speaking patients
...
Medicaid settings
Whether you are allowing Anytime Pediatrics to process your Credit Cards, or you have enabled external billing, we make it easy for your office to have the correct settings enabled for your patients who have Medicaid. These are se...
Scheduled appointments overview
...
How to enable your Camera and Microphone on the Application
Access for Camera and Microphone on App When requesting your first visit using the Anytime Pediatrics App, please allow audio/video access by selecting ENABLE CAMERA and ENABLE MICROPHONE. The messages below will appear. Please cl...
How to remove duplicate accounts (patients)
How to remove a duplicate account in your settings Log in to your Anytime Pediatrics account on a Google Chrome web browser Click on the my children tab   Click on Remove to delete the duplicate account ...
How to Update your version of Google Chrome
How to check your version of Google Chrome  1. Click the three dots in the top right corner of the browser. 2. Select help and then click about Google Chrome.  3. View the version of Chrome and update if needed.  ...
How to enable or disable user notifications
How to enable or disable SMS or Email Notifications Once logged into the portal, click on the Clinician tab. Select the name of the user who wants to change their notification settings. Look at th...
Adding a new employee to your Anytime Pediatrics account
Adding a new employee from your practice Do you need to add a new employee from your practice to the Anytime Pediatrics platform? Our support team will be happy to assist you with this request. Please send a message to support@anytimepe...
Scheduled vs On Demand Appointment
The differences between scheduled & on-demand appointments ...
How to Schedule an Appointment on the Anytime Clinician App
How to schedule an appointment on the Anytime Clinician App Log in to the Anytime Clinician App Click on the Appointment icon to go to your appointment page. Select Create New Appointment Search for the p...
How to make a phone call on the Anytime Clinician App
Follow the steps below to learn how to make an outbound phone call on the Anytime Clinician App Log in to the Anytime Clinician App Click on the Green Phone Icon that is next to your availability toggle Enter the pa...
Intracompany Routing
Intracompany Routing If you have multiple practices within your company, you can now route a patient to a different practice that you are affiliated with by using intracompany routing. Please follow the steps below to use this feature. ...
How to re-route a Telemedicine Visit
How to Re-route a Telemedicine Visit All users can now reroute a visit to a different clinician. As long as the telemedicine visit is not initiated by the clinician it was originally routed to, the visit can be sent to a different clinician...
Notification Settings
How to enable or disable your notification settings Follow the instructions below to learn the multiple ways how a user can easily adjust their notification settings. Availability Popup When a user signs into the Anytime Pedi...
Product Update
...
Didn't find what you are looking for? Contact Support