Notifications and Routing
Practice is in Front Desk mode:
Scheduled and On Demand visits go to the virtual waiting room of the admin only (superusers are admins)
On Demand
visits stay in the waiting room until the visit is routed
Route to all –
All toggled on clinicians receive a notification
Any of those clinicians can take the virtual visit
Route to 1 clinician
Only this clinician receives a notification
Only this clinician can have the virtual visit
All clinicians can still see the patient in the waiting
Scheduled Visit
visits stay in the waiting room until the visit is routed to the clinician
The visit can be routed to a different clinician if they are toggled available. It can also be routed to all if needed
The clinician who it is routed to will receive a notification
Practice is not in Front Desk mode
On Demand-
A clinician must be toggled available for an On Demand visit to be available. The hours must be set to open.
Patient request a visit
All available clinicians (toggled on) receive a notification
Scheduled visit
The clinician gets a notification even if they are not toggled on.
On demand hours do not need to be set to open
