Updated Articles

  1. Notifications and Routing with Front Desk Mode

    Notifications and Routing   Practice is in Front Desk mode :   Scheduled and On Demand visits go to the virtual waiting room of the admin only (superusers are admins) On Demand visits stay in the waiting room until the visit is ...
  2. Scheduled vs On Demand Appointment

    The differences between scheduled & on-demand appointments ...
  3. Clinician Waiting Room Messenger

    Clinician Waiting Room Messenger All Clinicians have a messaging feature that allows them to communicate with their patients in the waiting room who are currently waiting for the Clinician to begin their telemedicine visit. This feature...
  4. How to View Clinical Notes & Images from Previous Visits

    How to view clinical notes from previous visits 1.   From home screen click on “Patient” and scroll down to “Visits” as reflected in screenshot below. 2. On the Visit History page you will be able to search for a specific visit, or...
  5. Instant Invite

    Instant Invite Instant Invite is the easiest way to get your patients into your telemedicine waiting room! Simply text or email a patient a link to begin a telemedicine visit by following the steps below. To begin using the Instant Invite...
  6. Third Party Invite

    Third Party Invite 1. Once the visit has started, click the purple invite button in the top right of the screen.  2. Next, a box will appear and ask for email, name, and user type. Fill in with correct information and please note the ...
  7. How to Add a New Patient to Your Practice

    How to Add a New Patient to Your Practice There are two ways to add a patient to your practice. Patient Tab When a practice creates the patient’s account,   it will automatically register their profile to your practice...
  8. Basic troubleshooting guide

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  9. How to Update Google Chrome

    How to check your version of Google Chrome  1. Click the three dots in the top right corner of the browser.   2. Select help and then click about Google Chrome.  3. View the version of Chrome and update if needed.  ...
  10. How to add a note to a triage encounter

    How to add a note to a triage encounter Click on the patient tab and select Visits To add an additional note to a triage encounter, click on the EDIT button Scroll to the bottom of the screen. You will see an area to type your n...
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